Privacy policy

PURENOVA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). PURENOVA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information:

Contact Details

  • Name

  • Address

  • Billing address

  • Shipping address

  • Phone number

  • Email address

Financial Information

  • Credit card / debit card information

  • Payment details

  • Transaction details

  • Payment confirmation

Account Information

  • Username

  • Password

  • Security questions

  • Preferences and settings

Transaction Information

  • Items viewed

  • Items added to cart or wishlist

  • Purchase history

  • Returns, exchanges, or cancellations

Communications

  • Customer support messages

  • Emails or contact inquiries

Device Information

  • IP address

  • Browser information

  • Device type

  • Network connection

Usage Information

  • How you interact with our website

  • Pages visited

  • Time spent on site

Personal Information Sources

We may collect personal information from:

  • Directly from you

  • Automatically through cookies and tracking technologies

  • From service providers

  • From partners and third parties

How We Use Your Personal Information

Provide and Improve Services

We use your information to:

  • Process orders

  • Ship products

  • Handle returns and exchanges

  • Create customer accounts

  • Improve user experience

  • Recommend products

Marketing and Advertising

We may send:

  • Promotional emails

  • Marketing campaigns

  • Personalized advertisements

You may unsubscribe anytime.

Security and Fraud Prevention

We use your information to:

  • Prevent fraud

  • Secure transactions

  • Protect customer accounts

Customer Communication

We use your information to:

  • Provide customer support

  • Respond to inquiries

  • Send order updates

Legal Reasons

We may use your information to:

  • Comply with laws

  • Respond to legal requests

  • Enforce policies

How We Disclose Personal Information

We may share information with:

  • Shopify

  • Payment providers

  • Shipping partners

  • Marketing partners

  • Analytics providers

We may also disclose information:

  • During business transfers

  • To comply with legal obligations

  • To protect our rights

Relationship with Shopify

Our store is hosted by Shopify. Shopify may collect and process personal information to provide and improve services.

To learn more about Shopify Privacy Policy:
https://privacy.shopify.com/en

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing information.

Children's Data

Our services are not intended for children. We do not knowingly collect personal data from children under 16.

If you believe a child has provided personal information, contact us at:

support@purenova.com

Security and Data Retention

We implement reasonable security measures. However, no system is completely secure.

We retain personal information:

  • To maintain accounts

  • Provide services

  • Meet legal obligations

Your Rights

Depending on your location, you may have the right to:

  • Access your data

  • Delete your data

  • Correct inaccurate data

  • Transfer your data

  • Opt-out of targeted advertising

You can exercise these rights by contacting:

support@purenova.com

Marketing Preferences

You may unsubscribe from promotional emails anytime using the unsubscribe link.

You may still receive:

  • Order confirmations

  • Shipping updates

  • Account notifications

International Transfers

Your information may be transferred and processed outside your country.

We use appropriate safeguards including:

  • Standard Contractual Clauses

  • Legal data protection mechanisms

Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on this page with the new "Last Updated" date.

Contact Information

If you have questions about this Privacy Policy or your personal information, contact us:

PURENOVA
Email: support@purenova.com
Address: 114/768 Elizabeth Street, Waterloo New South Wales 2017, Australia

For purposes of applicable data protection laws, PURENOVA is the data controller of your personal information.

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